Shipping policy

Please allow up to 48 hours for shipping confirmation to be sent via email. All orders are shipped using Canada Post or FedEx and can be tracked using the personalized tracking link provided in the shipping confirmation email. 

Once shipping confirmation is sent, the order cannot be modified. 

Please ensure you enter the correct address when checking out. If an address is incorrect and the shipping carrier returns the package to the sender, you must repay shipping costs in order to re-ship the order. There will be no refunds for shipping costs if the order is canceled.

Pickup orders are ready within 24-48 hours of placing the order. Please wait for the ready for pickup email before requesting to pick up an order. Orders are held for 20 days after pickup email is sent before they are canceled with no refund.

We only offer exchanges for products that are defective and/or damaged in their original state. Precious Beauty Lounge is not responsible for items that have been damaged due to shipping services. 

There are no rush orders or expedited orders, please do not place last-minute orders. PBL is not responsible for the delivery time of packages or any delay caused by shipping couriers. 

​